Terms of service
Last updated: 16 August 2026.
The service
Optigram registers Telegram as a custom conversation channel inside GoHighLevel. You install it per sub-account from the Marketplace, connect your own Telegram bot, and generate opt-in links so leads can start the conversation. Billing is the Marketplace subscription you configure for the location; agencies may rebill their clients.
No cold outreach
Telegram bots cannot start chats with users who have not messaged the bot. You must not use Optigram
to scrape, import, or mass-message Telegram users who have not opted in. Outbound to a contact without
an active mapping fails with no_telegram_optin rather than sending.
Your responsibilities
- Comply with Telegram Bot API terms, GoHighLevel terms, and applicable messaging and privacy law.
- Keep BotFather tokens secret; each location uses its own bot.
- Obtain whatever consent your jurisdiction and your client agreements require before collecting Telegram identities.
- Do not send content through the channel that Telegram or GHL prohibit.
Availability and limits
Outbound is rate-limited (~30 messages/second per bot, ~1/second per chat). Media is text-first in the current product; some inbound media is a placeholder. We do not guarantee uninterrupted service.
Disclaimer
The service is provided as-is. We are not a telecommunications carrier. These terms and the privacy policy are not legal advice and do not certify HIPAA or other regulated-industry frameworks.