Support

Start with the docs — install, usage, troubleshooting, and data deletion are written so a new agency can go live without a ticket.

If you are still stuck, email support@optigram.app with the GHL location id, bot username, and what you already tried (webhook health result, a screenshot of Conversation Providers, the message status in the dashboard). We aim to reply within two business days.

Uninstall and data

Uninstall Optigram from the GHL Marketplace (or cancel the location subscription) to disable relay. For deletion of stored mappings and tokens, see Support & data and the privacy policy.